Promoting sustainable and equitable transportation worldwide

Leadership Matters: Kunal Kumar IAS in conversation with Shreya Gadepalli

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How can Indian cities embark on a journey of sustainable development? What challenges do local governments face while implementing innovative solutions for urban development? How difficult is it to drive a national mission in a vast country like India? How can cities in India and across the world respond to climate change?

These are fundamental questions for any student of urban development. Kunal Kumar IAS, Joint Secretary, Smart Cities Mission, Ministry of  Housing and Urban Affairs, discusses the roles, experiences, and challenges for government officials and institutions in an exclusive conversation with Shreya Gadepalli, the South Asia Programme Lead, ITDP.

Drawing from his early experience as the Municipal Commissioner of Pune, Kunal Kumar highlights the importance of democratic participation in the city’s meteoric rise as a haven for sustainable urban growth. Mr. Kumar especially stresses the need for administrators to build coalitions and act as anchors to achieve the grand visions for the city’s development. Most importantly, the effective use of communication in getting people to understand policies and governance measures go a long way towards their successful implementation.

In his current role in the national government, Mr. Kumar believes that strategic assistance—which involves giving freedom and enhancing the adaptive capabilities of cities to experiment—needs to be prioritised for the growth of the urban system as a whole. Moreover, Mr. Kumar also highlights how decentralisation must become a key feature of governance. The lessons from the COVID-19 pandemic confirm this trend. Cities that were flexible and adaptive enough to take decisions were able to effectively contain the spread of the disease. 

Lastly, Mr. Kumar argues that for the sustainable growth of cities in the country and across the world, there is an urgent need to leverage data and digital technologies today to enhance decision making. Evidence-based policymaking in a participatory manner must become the norm for policies and planning in the coming years. 

Written by Avishek Jha

This video is a part of MOBILIZE Virtual 2020: Building Collective Action for the Next Decade.

Spotlight on Pune

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Every year, the Sustainable Transport Award is given to a city that has implemented innovative projects to improve mobility,  reduce air pollution and greenhouse emissions, and improve safety and access for pedestrians and cyclists. Pune was awarded the Sustainable Transport Award 2020, making it the second Indian city after Ahmedabad to win this award. 

In the last two decades, Pune has shown an extraordinary commitment to improving sustainable mobility for its people by taking steps to improve walking, cycling, and public transport across the city. This transformation has only been possible through Pune’s relentless efforts to expand sustainable transport infrastructure by allocating resources, implementing institutional reforms, and building capacity. Over the years, the city has forged partnerships with technical experts, civil society groups, and educational institutions to transform Pune into a lighthouse for other cities.

In this video, Pranjal Kulkarni—Senior Research Associate, Urban Development at the ITDP India Programme—takes you through Pune’s journey of ensuring safe, affordable, and sustainable transport with a showcase of the city’s achievements in non-motorised and public transport, and exclusive interviews with the city’s officials who have enabled the city’s dramatic transformation.

Written by Avishek Jha

This video is a part of MOBILIZE Virtual 2020: Building Collective Action for the Next Decade.

COVID Response: Post-lockdown Guidelines for Bus Operations

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An infographic blog

The COVID-19 outbreak has posed unprecedented challenges for public bus users and service providers. To help build their resilience during this pandemic, ITDP India Programme has prepared a simple step-by-step guidelines document for the public bus service providers in India– providing recommendations to ensure the smooth and safe functioning of our city bus services.

With a fleet of 1.4 lakh buses, the public bus services in India serve nearly 7 crore passengers everyday and operate over 1645 crore km annually. These guidelines will help them bounce back after the lockdown and serve the people safely.

Designed by: Aishwarya Soni
Guidelines prepared by: Anuj Dhole, Kawin Kumaran, Vaishali Singh, Sivasubramaniam Jayaraman

COVID InFocus : How are transit agencies handling COVID-19?

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The COVID-19 pandemic has brought most countries around the world to a halt, resulting in the suspension of all non-essential services, including religious gatherings, cultural events, and commercial activity. However, public transport has taken the biggest hit, a result of people practising social-distancing and staying away from public spaces. In cities like Delhi, San Francisco, and Jakarta, buses, the metro, and train services have been suspended or reduced to prevent infections from spreading. This has led to some backlash as well, considering the need of these services for people on the frontline like medical professionals, sanitation workers, and law officers. We take a look at how cities around the world have strategised this change to ensure safety, hygiene and adequate resources. 

Proactive measures to manage essential workforces

Bus operators have retrofitted opening windows to help increase air circulation
Source – Yale Z Wong

For cities to deal with this pandemic, it is important to adopt interventions that can be implemented quickly and smoothly. Apart from individual protective actions, transport authorities need to evaluate their challenges to formulate a response plan, while also raising awareness about the situation. “To increase natural ventilation and reduce the risk of infection, some operators have retrofitted window vents to air-conditioned fleets. Hong Kong rail operator MTR is even using a fleet of cleaning robots to disinfect trains and stations. In Shanghai, ultraviolet light is being used to disinfect buses. To increase the frequency of cleaning, perhaps a government authority could organise “rapid response” cleaners stationed at terminals. While this might cause delays between trips, it would reduce the pressure on individual operators. Having a cleaning crew work across multiple operators would also be more efficient”, writes Yale Z Wong for The Conversation. 

Combating COVID-19 through Strategic Working Groups

All bus and taxi drivers have to wear a face mask and have their temperatures checked on a daily basis
Source – The Shenzhen Bus Group

The Shenzhen Bus Group (SZBG), China is the largest electric public transportation operator in the world, who quickly came up with a strategy in January to curb the spread of the COVID-19 virus. In a webinar organised by SZBG, Hallie Liao, Head of International Development, SZBG and Joe Ma, Deputy General Manager, SZBG share the various measures taken by the company to ensure the safety of the public as well as the employees. ”The most important thing we learnt was to establish an Emergency Health and Safety Working Group at the beginning of the crisis to control and give out strategies from the top”, Hallie explains. Stressing on the need for a unified communication platform, robust management of staff movement, and emergency procurement procedures, the webinar also highlights their plan for resumption of business, initiatives taken by taxi services, and an Intelligent Operation system deployed for prevention and control. Watch the full presentation at Transformative Mobility Urban Initiative (TUMI). 

COVID-19 and the Situation of Public Transport in India

A worker wearing protective gear disinfecting a public bus, in New Delhi. 
Source – Reuters

In India, the imposed 21-day lockdown between March 25 and April 14 has resulted in a closure of all rail systems, intercity bus travel, and ride-hailing services. However, limited public transport has been included as one of the 10 essential services, in order to keep cities moving during the pandemic. “State Transport Undertakings (STUs) in-charge of public bus services across India are essentially acting as the Guardians of Mobility during these troubled times. They are maintaining a minimum services level to ensure that essential services workers are able to travel to their home and work, few cities are ferrying passengers to hospitals”, says the International Association of Public Transport (UITP). UITP adds that for the Government to strategise services during and after the lockdown, there must be – (1) Protection for front line staff, (2) Sanitation of the fleet and premises, (3) Physical distancing within the services, (4) Service planning to ensure adequate Level of Service, (5) Verification of passengers, and (6) Free public transport. Read the full article here.

The COVID-19 pandemic can be the Transport Industry’s Opportunity

Avoid Shift Improve – Instruments for COVID-19
Source – TUMI

Although it is very important for cities to adopt and prioritise these measures to stop the spread of the virus, the long-term implications on the transportation sector are still being assessed. “It is not yet possible to draw any conclusive conclusions about the efficiency and effectiveness of these measures. At the same time, we should not and do not want to lose sight of the goals of sustainable mobility”, says TUMI. A proposed strategy is the Avoid-Shift-Improve approach that reduces individual transport demand, promotes active mobility such as walking and cycling, and improves the quality of operations. “An essential element of the strategy is the sequencing of measures – here, administrations from the areas of health, transport, safety, etc. must work together…We want to suggest that the measures taken in the context of the corona crisis are both fair (in terms of social participation, gender, and generational equity) and support the objectives of transport transformation in the long term” declares TUMI.

One of COVID-19’s biggest revelations has been about how mobility in our urban areas needs to become more resilient, affordable and accessible, through the integration of technology and data-driven solutions. As cities begin strategising their transit after the pandemic, it is important to prioritise the marginalised who depend on public transport the most, ensuring equity in all aspects of services. With people currently resorting to walking and cycling for their daily needs, cities are seeing a drop in pollution levels, further highlighting an opportunity for a revolution in public transit to happen now, more than ever. 

Compiled by Aditi Subramanian

This article is part of a series on the impact of COVID-19 on our cities and mobility. Stay tuned for part two.

ITDP India Programme: A Decade of Impact

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Infographic Blog

“All urban residents of Indian cities should have access to jobs, education, and recreation through means of mobility that are safe, affordable, resource-efficient, environment-friendly, and accessible to all.”

Over the last 20 years, the ITDP India Programme has worked with nearly 40 cities across the country to make this vision a reality, impacting the lives of millions. 

We celebrate the completion of a glorious decade of work, and welcome a new one with renewed excitement and anticipation of the possibilities ahead. 

Designed by Keshav Suryanarayanan

Conceptualised by Aishwarya Soni, Keshav Suryanarayanan

A Tale of Two Cities

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Chennai passed the Chennai Unified Metropolitan Transport Authority (CUMTA) Act in 2010 and the Government of Tamil Nadu greenlit its operations earlier this year. Cities like London and Singapore with highly sophisticated city-wide transportation systems today, were in a similar condition to Chennai when they developed their own transportation authorities. As Chennai looks at creating CUMTA, there are many lessons that can be learnt by looking at the challenges cities like London and Singapore faced and how they moved ahead to where they are now.

Chennai’s bus system (Credit: The News Minute)

“Has your daily commute in Chennai changed in the last ten years?”

Most people asked this question today would feel it has changed, but can we say it has changed for the better? Chennai spends more time now being stuck in traffic than a decade ago. Public transportation can be uncomfortable and irregular. Last-mile connectivity options are few, expensive, and often frustrating for most modes of public transportation in the city, including the metro. There is also the problem of the paucity of information. At a time when most of us have smartphones and data plans make it possible for us to live stream a cricket match on them, we still lack real-time information on when the next bus or train on a particular route might arrive. Why is this so? How can we start to address these problems? 

Technology in Transportation

Public transportation schedules available on smartphone app in Singapore (Credit: The Strait Times)

There are several steps that can help overcome this: accurate live route information for public transportation, a common electronic payment mechanism, and the creation of fare zones- a section of travel within which a set fare is charged. These are neither unreasonable nor unique demands. In Singapore, for example, the smartphone application for live route information also indicates the availability of seats on a bus. London, meanwhile, is moving towards contactless payments. Imagine being able to pay through your debit card or smart watch on the bus or metro or train instead of using different payment cards on each public transport mode. 

How have these cities been able to do it all? What can Chennai and other Indian cities learn in order to make these necessary technological interventions and create a world class public transportation system?

One City, One Transport Authority

Central to addressing these issues is understanding the importance and role of a single city-level institution dedicated to the governance of various public transport systems in the city. Chennai today has 10 different agencies running public transportation: one each for the bus system, the suburban rail and metro rail. In addition, there are different agencies in charge of roads, enforcement, etc. One of the key challenges is the lack of coordination between the various departments. Several government agencies are responsible for individual aspects of transportation and there needs to be effective coordination between them for smooth progress to avoid delays and inefficiencies. This can be facilitated by creating a single agency to bring the different departments together. In creating such an agency we can look to different cities which have tried and achieved this. Consider the example of London, the default case study for efficient urban transportation today. 

London’s transformation

London’s bus system (Credit: The Evening Standard)

London’s transportation landscape was as fragmented as Chennai’s today. London faced similar challenges, and different companies were responsible for operating the public bus, underground train and tram services. Further complications arose due to the existence of several train and tram companies in London.

In 2000, London created Transport for London(TfL) to bring them all together. TfL is responsible for the day-to-day operation of all public transport networks in London and the city’s main roads. The public transportation system of London was completely transformed by working under one institution, resulting in the integration of these different modes and their access through one common mobility card called Oyster. TfL’s Open Data policy has also enabled software developers to create apps that people of London can use to access real-time information for public transportation and plan their journey.

London is not the only city with a common authority for urban transportation though. Many cities around the world – including Singapore, New York, Lagos – have one. Many Indian cities, including Chennai and Bangalore are now considering a Unified Metropolitan Transport Authority (UMTA).

CUMTA moves ahead 

First described in India’s National Urban Transport Policy, 2006, the Government of India recommended an UMTA be set up in all million-plus cities for “coordinated planning and implementation of urban transport programs and projects and an integrated management of urban transport systems”

Finding merit in the concept, Chennai passed the Chennai Unified Metropolitan Transport Authority (CUMTA) Act in 2010. The strength of CUMTA will lie in its ability to bring together the multiple agencies that are represented on its board. As a coordinating body, it can help institute integrated transport planning and decision making for Chennai as a whole. CUMTA can help give direction to the individual agencies and to the government’s overall transport strategy. 

Earlier this year, CUMTA’s operations were greenlit by the Government of Tamil Nadu. As the institution comes into service, Chennai has the opportunity to radically transform its public transportation infrastructure. Learning from cities like London and Singapore which have overcome their fragmented systems to become leaders in the field of urban transportation will benefit both CUMTA and Chennai greatly. 

Written by Varun Sridhar

Edited by Keshav Suryanarayanan, AV Venugopal




Upcoming: Part 2 of the CUMTA series

ITDP spoke to Mr. Shashi Verma, Chief Technology Officer and Director of Customer Experiences at Transport for London, about CUMTA’s role in defining the future of mobility in Chennai. Watch out for our next blog that will describe Mr.Verma’s inputs and recommendations/directions for the city and the institution.

Connecting the Dots of Delhi’s Public Transport System

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A case for improving Delhi’s last-mile connectivity

Delhi—yeh sheher nahi, mehfil hai— a nostalgia bestowed upon Delhiites, from savouring the aromas of gully food, to being enchanted by the mehfil on old streets, and sometimes combined with a feeling of impending chaos. What happens when this chaos threatens the very existence of Delhi’s mehfil? Are we ready for ‘yeh Delhi sheher nahi, parking garage hai’? 

As difficult it may be to let go of the age-old nostalgia of streets imagined as mehfils (gathering spaces for sharing poetry or classical music), the reality is that Delhi is clogged with cars! This is despite the city operating India’s “best-run mass rapid transit system” – the Delhi Metro. It’s vast network of over 340 kms helps 26 lakh people commute every day in the National Capital Region (NCR). While the system is classified as one of the largest in the world, it caters to less than 10 percent of NCR. Personal motor vehicles continue to rule the roost. 

On the other hand, Delhi’s bus system is completely omitted from the public transport equation. Based on the existing demand and the burgeoning population, Delhi is short of over 6,000 buses – which means, Delhi needs to double its existing fleet strength. Efforts to bridge the gap in the supply of buses is the need of the hour. Lack of efficient public transport systems and the absence of last-mile connectivity has fuelled the insatious demand for personal motor vehicles. Let us now look at the issue of ‘last-mile’ connectivity. 

Last-mile connectivity—how people actually get to and from the stations, particularly the Metro—has been a matter of concern among Delhi commuters. Issues surrounding the safety, convenience, and comfort to reach a station from a workplace or home, and vice-versa, has been the talk of the town for a few years now, yet neglected. 

Privately run CNG autos, e-rickshaws, Gramin Sewa, and the Phat Phat Sewa have stepped in to provide last-mile connectivity, in the interim. While these systems have the stamp of legality by the State government and have managed to satisfy a portion of the mobility demand, they are largely unorganised and unregulated. The debate of whether they are a resource or a nuisance, continues. 

Delhi is reported to have one lakh e-rickshaws, of which a mere 35,000 are registered, and over a lakh CNG autos. Filling the last-mile connectivity gap comes at a cost of traffic snarls and safety concerns among its citizens. Areas around metro stations have become the new choke points given the lack of integration with formal public transport, haphazard parking on main roads, and an overall lack of traffic and parking management.

Traffic jam of autos outside metro station in Delhi (Credit: Aaj Ki Awaaz)

It may be time for Delhi to shift focus from its archaic approach to connect the dots of its public transit system – bring home the mini-bus. When it comes to bus-based transit, let’s face it, this underdog of transit is by far one of the most efficient, affordable, and convenient modes of transport. Just one mini-bus can replace five rickshaws, or in other words, the bus can move more people in fewer vehicles in a compact amount of road space. 

The mini-bus can provide the best option to improve last-mile connectivity. With better technology, services, and integration with the metro, the bus can unclog streets in Delhi, especially those around metro stations. So what does that mean for rickshaw drivers – are their livelihoods at risk? A successful transition should ensure that rickshaw drivers are formally employed into the system. 

For Delhi to transition towards a people-friendly city rather than a personal motor vehicle garage, it needs to improve accessibility, affordability, and frequency of public transit as well. Cities like Pune have taken the initial steps of assessing public transit system gaps through the People Near Transit (PNT) tool, prepared with technical assistance from the Institute for Transportation and Development Policy (ITDP) India programme. Pune has endorsed the PNT tool to further improve its public transit reach to reduce dependency on personal motor vehicles – a similar issue that Delhi has been tackling for over a decade. Delhi can use the PNT tool to reshape its public transport to serve maximum and pollute minimum.

For far too long, cities have ignored what is arguably the most affordable and flexible public transit option, the humble mini-bus. In the name of last-mile connectivity, rickshaws have filled the gap and where unavailable, cars have taken over. In the case of Delhi, where the city can no longer afford to squeeze more cars onto its roads, the bus can provide mobility to the maximum number of people in a compact amount of road space. Delhi should champion a publicly-run mini-bus system to solve its last-mile connectivity woe; after all, a successful bus-system has never failed to move a city.

Written by Kashmira Dubash

Technical Direction: Vishnu Mohanakumar

To ensure people near transit, Pune needs to improve transit near people

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In Pune and Pimpri-Chinchwad, 96% of residents live within a 500m walkable distance of a bus network. But, as per Pune Mahanagar Parivahan Mahamandal Limited (PMPML) schedules, one-third of these residents don’t have access to buses which are available frequently – every five minutes. Therefore, a lowly 12% of the trips made in the region are via bus transit.

Though a five-minute wait seems ideal, this figure is an aggregation of areas with high bus availability and low ridership and of localities with low bus availability and high ridership.

This begs the question, what good are extensive transit systems which can’t ensure accessibility and high frequency. These are some of the key arguments the People near Transit (PNT) report, prepared by the ITDP India Programme, raises with regard to access to public transit and surging personal motor vehicle dependency in the Pune Metropolitan Region.

From time immemorial, cities have been built upon transit. Be it citadels built around trading routes to present-day cities with interwoven networks connecting residents to their place of work, education, leisure, etc. Hence, transit and accessibility to these systems remain central to the development of societies.

Indian cities have been growing at a tremendous scale. This growth poses many urban transportation challenges and though tottering, public transit has stood its ground as an indispensable public utility. But as the automobile industry’s clout grows, more motor vehicles, of various kinds, offer “freedom” at the cost of congested roads and choked cities.

Whereas, accessible, affordable, and frequent public transit offers a guarantee for mobility, which also furthers the economic and social mobilisation of citizens.

Basically, the PNT analysis measures how well a city provides transit access to its residents. The USP of the analysis is that it works on secondary sources to formulate the assessment. Quite handy for Indian cities, as most lack primary data on transport operations and functions.

To start off, PNT requires basic data like ward boundaries and their population to establish demand. Next, details regarding the routes, schedule, and station placements of various modes — such as bus and rail — help ascertain accessibility and frequency of these modes. These data points, in a digitised GIS format, find accessibility levels of public transit and identify gaps in the system.

Image credit : Flickr

In the last two decades, the Pune urban agglomeration, including Pimpri-Chinchwad, has witnessed a steep economic and population growth. The IT (information technology) boom orchestrated a massive migration to Pune city. This advent doubled its population, but it pales in comparison to the city’s vehicle population — which grew by 700% in the period.

Adding to the congestion is the issue of urban sprawl. A symptom of urbanisation, urban sprawl is when cities grow unplanned towards their peripheries. It is estimated to cost Indian cities close to $1.8 trillion per year by 2050. Presently in Pune, this outward sprawl forces 48% of its trips to be longer than 5km. And in situations where public transit isn’t readily accessible or frequent, many residents — of areas like Shivane, Pirangut, Wagholi, etc., — are forced to use two-wheelers to commute.  

Many high-density areas like Dhanori, Kalyani Nagar, Warje-bypass, Pradhikaran, Talwade, etc., fall under the category of transit deserts. These are sections which do not have access to frequent transit — a public transit available every five minute — within a 500 m walking distance. Here’s where the “ideal five-minute wait-time for a bus” takes a hit, as accessibility (or lack thereof) to public transit trumps the former.

At the onset of this piece, we spoke about how mobility is key for the economic and social mobility of citizens. Now, interlay the situation of the lack of accessibility with the need of the people residing in transit deserts. There are breadwinners who struggle for hours in transit to reach work and back; caregivers whose daily regimes pivot around that one over-crowded bus and missing which throws the day into a chaotic convulsion of catching up; and then children whose means to education literally hangs on the footboards of these overcrowded buses.

In Pune region, work trips account for half of the total trips. As per the PNT report, only 62% of employment centers have access to frequent public transit. Key employment areas near Mundhwa and Bhekrai Nagar are transit deserts. While 40% of school-children don’t have access to frequent transit services to their schools.

Transit interventions best work when they take into account the needs of every citizen. Despite being capital-intensive, the much-anticipated Metro Rail project, running through the twin cities, will be accessible to only 10% of people within a 500m walking distance. Even with the Rainbow BRT (existing and upcoming), rapid transit is accessible to only 25% of people.

Now, with 23% of low-income sections not having access to frequent transit, investing in rapid transit projects with high-cost and low returns (or ridership) is a self-inflicted “catch-22”. Neither is the Metro accessible nor would it be affordable to a vast majority of the public. As for the BRT, the lack of fleet expansion and network limitations bottle up the system’s potential.   

The PNT analysis has some concrete and well-versed answers to the twin cities’ dilemma of improving public transit that works to serve all. These are:

  • In sections with low access to public transit, specific corridors can be introduced to intersect high-density areas and high-frequency corridors. Subsequently, PMPML needs to rationalise routes to ensure accessibility to frequent buses is uniform across the board.
  • Running smaller feeder services, in transit-deprived sections, ensure residents have access to the PMPML bus network. By extension, it also helps curtail the dependence on personal motor vehicles.
  • BRT and PMPML high-frequency routes could potentially facilitate multi-modal integration by connecting to the Metro — hence improving the latters’ ridership. In fact, fare integration would ensure footfall as these transfers would be affordable.
  • Densification under transit-oriented development (TOD) will help more residents get access to existing corridors in the future.
  • Low density areas in TOD zone need local area plans (LAPs) to ‘infill’ them with densities. Similarly, high density areas in TOD zones need LAPs to improve street network and public spaces.
  • By adopting PNT as a tool in preparing and revising the development plan and identifying mass transit corridors, cities can ensure better integration of land use with transport needs for the future.

The PNT report provides a thorough glimpse into the current capacities of public transit operations in Pune and Pimpri-Chinchwad. At the same time, the analysis can pave the way for interventions that can maximise the density of city layouts, accessibility, and frequency of public transit; while minimising urban sprawl, transit deserts. To conclude, PNT is an instrument for change that holds the potential to shape public transit that serves maximum and pollutes minimum.

Written by Rohit James

Edited by Kashmira Dubash

Understanding the BRT Standard and if Hubballi-Dharwad can strike Gold

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When the Hubballi-Dharwad bus-rapid transit system (HDBRTS) began its trial run in October 2018, it offered a great sense of relief and excitement to commuters in the twin cities. Another group which welcomed the launch was of transport experts and enthusiasts, who had been anticipating the launch with bated breaths.

The 22-km project, which extends high-quality transit services between Hubballi and Dharwad, saw a four-year delay due to various reasons. Now months after the system’s trial run, doubts are being slowly put to rest as the HDBRTS inches closer to the coveted ‘Gold’ ranking — conferred as per the BRT Standard.

The BRT Standard and why it matters

BRT systems help in the fight to reduce transport-sector emissions and offer affordable, comfortable and convenient transit to all. The BRT Standard, an expert-reviewed scorecard, was developed to create a common definition of BRT. Considered a magnum opus in BRT design, the Standard is an evaluation tool based on international best practices. It looks to ensure corridors can uniformly deliver world-class passenger experiences.

Start with the Basics

As cities rush to develop bus-based rapid transit systems, many remain unaware of the characteristics of BRT corridors and how it can match metro systems. Hence, it is essential to get the basics right and then add features to improve the system’s high-quality. Here are the five basics that are fundamentals to a BRT system:

  1. Dedicated right-of-way – A dedicated right-of-way ensures buses can move quickly and unimpeded by congestion.
  2. Busway alignment – The busway is best located in the central section of the carriageway where conflicts with other traffic is minimal, especially from turning vehicles, on-street parking, property entrances, street vendors, etc.
  3. Off-board fare collection – Off-board fare collection improves reliability and reduces dwell time at station. The system can employ either ‘barrier-controlled’ or ‘proof of payment’ to collect fares.
  4. Intersection treatments – Since free-flowing bus movement is essential, intersection priority is a must. Improved signal phasing for the bus-only lanes ensures better bus movements.
  5. Platform-level boarding – Having the bus station platform level with the bus floor is key in reducing boarding and alighting times per passenger. It even ensures accessibility for all.

Beyond Basics: how BRTs can strike gold

The BRT Standard establishes best practices and features cities and systems which are exemplary in bus-rapid transit. The intention is to guide other cities and help them create their own identity and push the standards. So how does a city set the benchmark beyond just creating a basic BRT system? Here are supplemental elements which can help set a mark:

  • Service matters, a lot

Like any service system, what matters the most is the BRT system’s ability to serve people. Hence, factors evaluated are based on how well it meets the demand, efficiency of service, and the extensive coverage it offers. Passengers can be served best when the system offers multiple routes within and beyond the corridor(s); has in place services such as express and limited stops; creates control center(s) to ensure smooth sailing; serves high-demand areas; and has extended hours of operations.  

  • Infrastructure which last longer, ensure sustainability

At the heart of it, BRT networks are infrastructure development projects which are weighed by how they stand the test of time. Add to it, operational efficacy and sustainability. BRT systems which look to improve mobility and decrease carbon footing use buses with minimised emissions; build smart infrastructure such as median stations to serve buses on either side and overtaking lanes to reduce dwell time and emission at stations; build and maintain roads which have extended lifespan.  

  • Stations, where comfort meets efficiency

Comfort, safety and efficiency ensure rapid transit systems (BRT included) are in high demand among the public. Stations can guarantee safety with well-lit, transparent structures with additional measures such as sliding doors and also being wide enough to accommodate passengers. The same goes for buses, with the addition of providing more doors to ease boarding and deboarding.  

Seating sections in Pune’s Rainbow BRT ensure a comfortable dwell time
  • Communication for a seamless experience

Studies show that customer satisfaction is linked to knowing when the next bus will arrive. Giving customers information, through passenger information systems (PIS), is critical to a high quality of service and a positive overall experience. That along with branding enables more footfall and awareness of the facilities and the system’s capabilities. A BRT system which has its communication game on board would have more passengers aboard.  

The Guangzhou BRT, China, has real-time passenger information systems
Source: ITDP Flickr
  • Complete BRT’s offer universal access, transit integration

The most important factor of a public transit system is universal accessibility. And then how it furthers that experience by way of integration with other sustainable transit means. BRT systems must complement universal access with integration to pedestrian and cycle infrastructure and other rapid transit forms.

Pedestrian crossing at the Guangzhou BRT in China
Source: ITDP Flickr

Why Hubbali-Dharward BRT is making the right noise

Though Indian BRT networks have not fared as well as their international counterparts, the system has a chance at redemption with the Hubballi-Dharwad BRT. Still on a trial run, HDBRTS has been working its way across the twin cities and through people’s travel needs in a phased manner.


  • Getting the basics right

The project includes segregated bus ways with stations in the median; accessible and comfortable bus stations with level boarding and external ticketing by way of automated fare gates, smart card, and QR code; two kinds of control centres, one which monitors the operations and the other for traffic management to ensure intersection priority.

  • Expansion through integration a priority

The system’s initial priority is to ensure route rationalisation. They aim to achieve this by creating a strong network of feeder and trunk bus services. In fact, every bus plying in tandem with the system will be GPS-fitted, to provide real-time information that extends beyond the system and eases integration.

  • Hit the ground running

Within six months of the trial run, HDBRTS is recording footfalls of around 70,000 passengers daily with 100 operational buses – operating till midnight. This figure is only bound to increase as the full strength of the system is reported to be 400 air-conditioned buses.   

HDBRTS is recording 70,000 passengers during its trial run phase

These factors along with the high-quality pedestrian infrastructure and universal accessibility are putting the HDBRTS on the world map. It even makes sense for other fast-growing Indian cities to draw inspiration from and use the BRT system to tackle their transit demands. It makes the case that though the system hasn’t succeeded as expected in India, there is enough cause and reason to tweak it to the BRT Standard.

To get more information on the ITDP BRT Standard, please click here.

Written by : Rohit James

Edited by : Kashmira Medhora Dubash

Read more on these series-

Part One: Far from global standards, here’s what went wrong with Delhi BRT




Far from global standards, here’s what went wrong with Delhi BRT

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Ferrying over 35 million passengers daily in cities across the world, the bus-rapid transit (BRT) system has proven to be the balm for urban commute woes. Yet, its mention in the Indian transport circles evokes a lingering hangover of the system’s massive failure in Delhi.

Why Delhi chose to go the BRT way

By 2004, the Delhi population was caught in the upswing of urban migration and public transport woes — with the “Killer Blueline” buses on a rampage. It was also when experts had assembled to conceive the Delhi BRT system. A high-quality bus-based transit system, it aimed to deliver fast, comfortable, and affordable services at metro-level capacities.

Worldover successful BRT systems were set up with segregated lanes, stations typically aligned to the center of the road, off-board fare collection, and fast and frequent operations. The Delhi BRT network, however, met some but overlooked most of these benchmarks. This disregard and ensuing public outcry led to its failure and demise.

Here’s a look at what went wrong and why the discourse surrounding the Delhi BRT needs a tone check.

Losing face: media and public outcry

One of the point of contention against the Delhi BRT, among Delhi commuters, was the soaring travel time. But it was found that commute hours for BRT users saw a significant drop of 40%. The project affected motorists and it is these voices that rang louder in echo chambers created by media outlets.

This was followed by court cases which sought entry of cars to the bus-only lanes, contesting the value of “wealth creators” with that of bus users. In 2012, the Delhi High Court quashed the plea, quoting Bogota Mayor Enrique Peñalosa, “A developed country is not one where the poor own cars. It is one where the rich use public transport.”

The verdict wasn’t enough to calm the clamour for scrapping the initiative. The case offered insight to how misinformed media reports were able to pushback on a “basic” BRT setup, while throttling bus transit.    

From BRT bus-only lane to free-for-all lane

To begin with, there were never dedicated BRT buses for the BRT bus lanes. So low-floor buses were brought in haphazardly to fill in this void. After resolving the initial confusion regarding the operation of the lanes, they were thrown open to buses of all sizes, utility, and forms. This led to congestion and bus bunching, as many of these poorly maintained buses would either breakdown or stall the low-floor “BRT buses”.

Even so, the Delhi BRT managed to carry 12,000 passengers per hour per direction, albeit at a grinding speed of 13 km/hr. An indication that the transit system was doing its job but lane congestion was clearly hindering its performance.

Commuters struggled without level boarding  

One of the key USP of BRT transit is accessibility to all commuters — especially children, caregivers, the elderly, and the disabled. And the Delhi BRT missed the mark as it overlooked level boarding. Therefore, the network witnessed commuters struggling to board or alight buses.

Simply put, level boarding requires the bus station platforms and the floors of the bus fleet designed to match their height. This allows seamless movement and accessibility to commuters. In Delhi’s case the lack of dedicated BRT buses exacerbated the problem.

Anything but free-flowing

What does a city get when it builds an entire transport network on the premise of free-flowing transit, but ignores the free-flowing bit. The Delhi BRT it is! The system which was dedicated to prioritise and facilitate bus movement did anything but that.

With six-phase intersections, traffic management along the 6 km stretch was never worked out to improve bus movement. And this failure was evident as junctions lay witnessed to buses piling up by the dozen and commuters caught in the chaos of boarding or deboarding on the carriageways itself.

Stepchild treatment: Delhi Metro over BRT     

Among Delhi BRT critics an analysis would sound incomplete without drawing comparison with the Delhi Metro Rail Corporation (DMRC). A world-renowned and efficient transit system, the Delhi Metro has been catering to the needs of many a daily passengers. How many you ask? Around 23 lakh in 2019. Now, compare that to Delhi’s 40 lakh bus ridership — which has been wavering off-late given its state of neglect — and investing in a bus-based transit system seems a plausible move.

The Delhi Metro is doing a good job because of the autonomy and funding it receives. Whereas in Delhi BRT’s case, there wasn’t even a unified body to overlook the gamut of functions. This led to various obstacles, the most evident being lane enforcement. The BRT  lanes were pretty much a free-for-all, with private vehicles and buses of all kinds fighting out in the meleè.

Now, let’s look at the disparity in cost. The 6 km Ambedkar Nagar to Moolchand (Delhi) BRT stretch, which included the BRT and walking and cycling infrastructure, cost about Rs 200 crore to build and a further Rs 150 crore to dismantle the bus lane. While the metro rail costs the exchequer Rs 550 crore per km for underground and Rs 250 crore per km for the elevated line.

Image source: The Hindu

Limited scope for a limited corridor

Planned as a four-corridor project, the Delhi BRT was caught in a limbo pretty early on. The initial 18 km stretch, from Ambedkar Nagar to Delhi Gate, was launched on a trial run of 5.8 km on April 2008. And that’s all that was left of it when the system was dismantled.

The limitation of the Delhi BRT’s potential can be directly attributed to the limitation in expanding the corridors and the network. Though bus speeds improved within the pilot stretch, they would sink as soon as buses would get out of the network into mixed traffic.

Lack of public acceptance due to lack of outreach

One of the key observations from the Delhi BRT debacle is that the public doesn’t take to rapid transit networks like ducks to water. The Delhi BRT severely lacked in public outreach and the system utilisation was affected due to this dearth.

The BRT in Delhi was introduced to challenge conventional bus commute, which barely offered comfort and convenience. Yet, little to no information about this transformation and usage of the system was disseminated among the general public, most importantly bus users. So naturally what ensued was chaos on the BRT stations and lanes.

With Delhi planning to revisit the BRT project, though elevated, these above points along with global benchmarks needs to be part of the conversation. The city has a chance to rewrite its transport history and revitalise a transit system which is time-tested and continues to serve a majority of its people.

In the second blog, of this three-part BRT series, we talk about the basics of getting BRT right and how Hubbali-Dharwad could be close to the gold standard.

Written by : Rohit James

Edited by : Kashmira Medhora Dubash

Banner Image source : DNA INDIA